FAQs
1. What is Tiddly Toys?
Tiddly Toys is an online store specializing in educational and Montessori-inspired toys for children aged 1 to 6 years old , with a special focus on toddlers around 3 years old . Our mission is to provide fun, engaging, and developmentally beneficial toys that help children learn through play .
We carefully curate our selection to include toys that encourage:
✅ Cognitive growth through problem-solving activities
✅ Fine and gross motor skills development
✅ Creativity and imagination with open-ended play
✅ Sensory exploration with textures, colors, and interactive features
Our goal is to make learning fun, effortless, and rewarding for little explorers!
2. What makes your toys special?
Our toys stand out because they are:
- Educational & Montessori-inspired , designed to support natural learning and independence
- Made from high-quality, child-safe materials , including wood and BPA-free plastics
- Designed for multiple stages of development , growing with your child's abilities
- Screen-free and engaging , encouraging hands-on play instead of digital distractions
We believe that playtime should be meaningful and support a child's natural curiosity!
Product & Safety Information
3. Are your toys safe for young children?
Yes! Safety is our top priority . All our toys are:
✔️ Non-toxic and free from harmful chemicals
✔️ Smooth-edged to prevent injuries
✔️ Durability-tested to withstand active play
✔️ Certified to meet international safety standards
Each product includes age recommendations to ensure suitability for your child's stage of development.
4. What types of toys do you sell?
Our collection includes a variety of educational and fun toys, such as:
- Montessori toys that encourage hands-on learning
- Building blocks and puzzles to enhance problem-solving skills
- Sensory play toys for cognitive development
- Musical instruments to introduce rhythm and creativity
- Role-playing toys for social and emotional growth
No matter your child's interests, we have the perfect toy to spark their curiosity and development !
5. What age group are your toys suitable for?
Our toys are designed for children aged 1 to 6 years old , but many of them are best suited for toddlers around 3 years old —a crucial stage for learning through play.
Each product description includes age recommendations to help you find the best fit for your little one.
Ordering & Shipping
6. Where do you ship to?
We currently ship to UK and European countries . We are continuously working on expanding our shipping destinations.
7. How long does shipping take?
Shipping times depend on your location:
📦 Europe and UK: 5-12 business days
You will receive a tracking number once your order is shipped.
8. How much does shipping cost?
Shipping costs vary based on your location and the size of your order. The exact cost will be calculated at checkout.
💡 Tip: We often run promotions with free shipping , so stay updated by subscribing to our newsletter!
9. Can I change my shipping address after placing an order?
If your order has not yet been processed, we can update the shipping address. Please contact us within 24 hours of placing your order.
Returns & Refunds
10. What is your return policy?
We offer a 15- day return policy . If you're not satisfied with your purchase, you can return it unused and in its original packaging within 15 days of receiving it.
Please note:
✔️ Customers are responsible for return shipping costs unless the item is damaged or defective.
✔️ Refunds are processed once we receive the returned item and confirm its condition.
For full details, check out our Returns & Refunds Policy .
11. What should I do if I receive a damaged or defective item?
We sincerely apologize for any inconvenience! If your item arrives damaged or defective , please contact us within 48 hours with:
📷 Photos of the item and packaging
📦 Your order number
We'll be happy to send a replacement or provide a refund .
Payments & Discounts
12. What payment methods do you accept?
We accept:
💳 Credit/Debit Cards (Visa, Mastercard, American Express)
📲 PayPal
💰 Apple Pay
All payments are securely processed to protect your personal information.
13. Do you offer discounts or promotions?
Yes! We frequently offer:
🎉 Limited-time discounts on selected products
🚚 Free shipping promotions
💌 Exclusive offers for our newsletter subscribers
Sign up for our newsletter to stay updated on the latest deals!
Customer Support
14. How can I contact customer service?
Our team is always happy to help! You can reach us via:
📧 Email: Infos.assistance.clientele@gmail.com
📩 Contact Form: Available on our website
We strive to respond within 24 hours on business days.