FAQs
What is Tiddly Toys?
Tiddly Toys is an online store specializing in educational and Montessori-inspired toys for children aged 1 to 6 , with a special focus on toddlers from 3 years old . Our mission is to offer fun, stimulating and beneficial toys for children's development , helping them learn through play .
We carefully select our selection to include toys that encourage:
✅ Cognitive growth through problem-solving activities
✅ The development of fine and gross motor skills
✅ Creativity and imagination with open-ended play
✅ Sensory exploration with textures, colors and interactive features
Our goal is to make learning fun, effortless, and rewarding for little explorers!
What makes your toys special?
Our toys stand out because they are:
- Educational and Montessori-inspired , designed to support natural learning and independence
- Made from high-quality, child-safe materials , including wood and BPA-free plastics
- Designed for multiple stages of development , evolving with your child's abilities
- Screen-free and engaging , encouraging hands-on play rather than digital distractions
We believe playtime should be meaningful and support a child's natural curiosity!
Product and Safety Information
Are your toys safe for young children?
Yes! Safety is our top priority . All our toys are:
✔️ Non-toxic and free from harmful chemicals
✔️ Smooth edges to prevent injuries
✔️ Durability tested to withstand active play
✔️ Certified to international safety standards
Each product includes age recommendations to ensure it is appropriate for your child's developmental stage.
What types of toys do you sell?
Our collection includes a variety of educational and fun toys , such as:
- Montessori toys that encourage hands-on learning
- Building blocks and puzzles to improve problem-solving skills
- Sensory toys for cognitive development
- Musical instruments to introduce rhythm and creativity
- Role play toys for social and emotional growth
Whatever your child's interests, we have the perfect toy to spark their curiosity and development !
What age group are your toys suitable for?
Our toys are designed for children aged 1 to 6 , but many are best suited for toddlers around 3 years old , a crucial stage for learning through play.
Each product description includes age recommendations to help you find the best fit for your little one.
Ordering and Shipping
Where do you ship to?
We currently deliver to the UK and European countries . We are continually working to expand our delivery destinations.
How long does shipping take?
Delivery times depend on your location:
📦 Europe and United Kingdom: 5 to 12 working days
You will receive a tracking number once your order has been shipped.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. The exact cost will be calculated at checkout.
💡 Tip: We often run promotions with free shipping , so stay informed by subscribing to our newsletter!
Can I change my shipping address after placing an order?
If your order has not yet been processed, we can update the shipping address. Please contact us within 24 hours of placing your order.
Returns and Refunds
What is your return policy?
We offer a 15-day return policy . If you are not satisfied with your purchase, you can return it unused and in its original packaging within 15 days of receipt.
Please note:
✔️ Customers are responsible for return shipping costs unless the item is damaged or defective.
✔️ Refunds are processed once we receive the returned item and confirm its condition.
For more details, see our return and refund policy .
What should I do if I receive a damaged or defective item?
We apologize for any inconvenience! If your item arrives damaged or defective , please contact us within 48 hours with:
📷 Photos of the item and its packaging
; 📦 Your order number.
We will be happy to send you a replacement or refund you .
Payments and Remittances
What payment methods do you accept?
We accept:
💳 Credit/Debit Cards (Visa, Mastercard, American Express)
📲 PayPal
💰 Apple Pay
All payments are processed securely to protect your personal information.
Do you offer any discounts or promotions?
Yes! We regularly offer:
🎉 Limited-time discounts on selected products
🚚 Promotions with free delivery
💌 Exclusive offers for our newsletter subscribers
Subscribe to our newsletter to stay informed about the latest offers!
Customer Service
How can I contact customer service?
Our team is always here to help you! You can contact us by:
📧 Email: Infos.assistance.clientele@gmail.com
📩 Contact form: Available on our website
We strive to respond within 24 hours on business days.